Ordering, Postage & Returns

ORDERING

How good is this ?

There is NO minimum order.

When you order 3 or more of a style you qualify for our corporate rate.

If you initially purchase one garment and then decide within two weeks you would like an additional two (or more)…..we are excited to announce we are extending the corporate rate offer to you!

Simply email your request and we will send you the discount code to use at checkout.

To avoid communication errors, we strongly recommend all orders are placed in writing via our website or email. We cannot accept responsibility for errors as a result of verbal miscommunication.

Ordering Online

  1. Select uniform style.
  2. Select fabric.
  3. Select colour.
  4. Enter quantity.
  5. Optional – consider purchasing additional buckles or wash bags.
  6. Proceed to checkout to enter your details.
  7. Process payment Pay by PayPal or credit card through PayPal.

We will send you an email notifying you of your order details.

Your order is dispatched once payment is confirmed.

OR

Pay by transferring funds or cheque.

We will send you an email with your order details and invoice with our bank account and SWIFT details or address to send your cheque to.

Once funds are cleared, your order is dispatched.

Ordering Over
the Phone

Please phone our friendly sales team to place your order.

Within Australia: 0487 101 001

International Calls (including What’s App): +61 487 101 001

POSTAGE & HANDLING

Within Australia

Free Express Post Delivery!

Provided we have stock you should receive your order within 7 days.  You will be informed immediately if we do not have stock at hand and you will have the choice to:

  • wait for stock or
  • be refunded until it is available or 
  • be refunded and cancel your order.  

Please let us know if your order is for an opening or special event and we will do everything we can to get it there well within your time frame.

International Orders

Express Post International: estimated delivery is 5-10 working days (between metropolitan areas of major cities and subject to customs clearance), allow 15 working days to be sure.  Signature on delivery and delivery confirmation is available to most countries.  When checking out our shop may indicate ‘Air Mail’, we are unable to change the settings but rest assured Express Post International is always used (unless the country does not have this service).

2022 Update – With the way of the world now, we have experienced delays even in Express Post International.  We will keep you updated with tracking and any information along the way.  Contact us direct prior to placing order and we can work out a realistic expected delivery date to your location.

There are 9 specific zones with flat postage rates for orders up to 2kg.  Above that weight we will take care of the additional costs.

Zone 1 New Zealand $50

Zone 2 China $70

Zone 3 Rest of Asia $70

Zone 4 USA and Canada $70

Zone 5 Pacific Islands $70

Zone 6 UK and Ireland $75

Zone 7 Europe 1 $75

Zone 8 Europe 2 $100

Zone 9 Rest of the World $105

Additional accessories ordered and weighing up to 250g will be a flat rate of $15 worldwide and will be delivered by Air Mail.

10 knots will not be responsible for any duties or brokerage fees that may be incurred.

RETURN POLICY

We are dedicated to details and ensuring a streamlined yet personal buying experience.  This naturally extends to our Returns/Exchange Policies.

  • We understand that when you purchase on-line or by phone, you do not have the opportunity to try on items beforehand.  Therefore we encourage you to try one your uniforms as soon as they arrive to ensure a proper fit and comfort.
  • Garments must be returned in original packaging.  Garments must be suitable for re-stocking and therefore will not be accepted if they have been worn, altered, washed or soiled in any way.
  • No exchanges/refunds can be accepted later than 30 calendar days from your invoice date – unless we assess and approve.  All sale items, custom or embroidered items are considered final sale and for not reason will be accepted for a refund or exchange.
  • We recommend garments are returned with a traceable delivery service and that you retain a receipt as proof of postage.
  • Postage and Handling is at the buyer’s expense EXCEPT in cases where the return/exchange is based on quality issues.
  • Please follow our washing and care instructions; any worn garment that may require replacing or repair due to faulty workmanship is decided between our Australian manufacturers and 10 knots.

So we can properly exchange or refund your account simply:

  • Email us at sales@10knots.com.au describing the problem or reason for return.
  • We will provide you with the return address.
  • When approved, return garment in wash bag and include accessories such as the buckle.

We prefer any discrepancies to be reported within seven (7) days of receiving your order.

DOWNLOAD AND PRINT RETURN/EXCHANGE FORM